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🔒 Privacy Policy 

Effective Date: 10/02/2025

We take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

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What We Collect

• Name, email, shipping/billing address

• Payment details (processed securely via third-party providers)

• Order history and preferences

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How We Use It

• To fulfill your orders and provide customer support

• To send order updates and marketing (with your consent)

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Sharing Your Info

We only share your information with trusted third parties that help us operate our business (e.g., payment processors, couriers). We never sell your data.

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Cookies

We use cookies to improve your browsing experience. You can disable cookies in your browser settings.

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Your Rights

You can request access to your data, ask for corrections, or request deletion at any time by contacting us at info.colourandchaos@gmail.com.

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📜 Terms & Conditions

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Effective Date: 10/02/2025

By accessing and using our website, you agree to be bound by the following terms and conditions.

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Orders

All orders are subject to availability and confirmation. We reserve the right to cancel any order for any reason.

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Pricing

All prices are listed in GBP (£) and include applicable taxes unless otherwise stated. We reserve the right to change prices at any time.

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Payments

We accept major credit/debit cards. Payment must be received in full before your order is processed.

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Intellectual Property

All content on this website, including images and text, is our property or used under license. You may not reproduce, modify, or distribute any part without written permission.

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Limitation of Liability

We are not liable for any indirect or consequential damages arising from your use of the site or purchase of products.

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🔁 Returns & Refund Policy

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Effective Date: 10/02/2025

We want you to be happy with your purchase. If you're not satisfied, here’s how we handle returns:

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Eligibility

• You have 5 days from the delivery date to request a return.

• Items must be unused, in original packaging, and in resellable condition.

• Certain items (e.g., custom products, hygiene items) are non-returnable.

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How to Return

Contact us at info.colourandchaos@gmail.com with your order number and reason for return. We'll provide instructions and a return address.

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Refunds

Once we receive and inspect the returned item, we’ll issue a refund to your original payment method within 5 business days.

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Exchanges

We do not offer direct exchanges. Please return the item and place a new order.

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Return Shipping

Unless the item is faulty or incorrect, return shipping costs are the customer's responsibility.

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We only accept returns from customers within the UK. Returns from outside the UK are not eligible and will not be processed.

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🚚 Shipping Policy (UK Only)

Effective Date: 10/02/2025

We currently only ship within the United Kingdom. Orders placed for delivery outside the UK will be cancelled and refunded.

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Processing Time

Orders are typically processed within 1–3 business days. You’ll receive an email confirmation once your order has shipped.

Shipping Options & Timeframes

We offer the following UK shipping options at checkout:

• Standard Shipping: [2–5business days]

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Couriers

Orders are shipped via Royal Mail / DPD / Evri . A tracking number will be provided where available.

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Delivery Issues

If your order is delayed, arrives damaged, or hasn’t arrived within the expected timeframe, contact us at info.colourandchaos@gmail.com and we’ll resolve it quickly.

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